Position Responsibilities
Effectively coordinate and monitor word processing, proofreading, design, and printing projects using DCSxpress, a web-based workflow management tool and document management system:
Assess project requests, ensuring that all information necessary for the successful completion of the project is supplied and accurate. Ensure that requests align with firm policies and brand standards. Contact client if additional information is required before routing to production.
Estimate time required to complete each request. Manage client expectations, negotiating deadlines when necessary.
Assign resources to projects based on skill sets and availability. Prioritize projects based on due dates and time estimates.
Ensure clear communication of client requirements via DCSxpress. Review project specifications and client expectations with leads and/or assigned DCS professionals as necessary.
Monitor deadlines and ensure timely delivery.
Perform quality check on all projects prior to submission to client or final production.
Coordinate final production with appropriate copy/bind location.
Manage and prioritize projects to be printed internally and oversee, monitor and ensure timely completion of jobs outsourced to external vendors.
Manage the transfer of documents, delivery of proofs, and delivery of final products.
Build relationships with clients in all functions at all levels, and assure effective delivery of services.
Serve as a point of contact for clients regarding process, work requests, scheduling, and issue resolution.
Work closely with other DCS coordinators to share best practices and implement new procedures, technology, and services.
Position Requirements
· Bachelor's degree in graphic design, communications or a related field with a minimum of 3 years experience in coordination, production management, and/or customer/account service required with a successful record in delivery and client satisfaction.
· Must have a good understanding of general business operations with advanced knowledge of Microsoft Office Suite.
· Must have experience using graphic design software, including Adobe products (InDesign, Illustrator, and Photoshop). Advanced knowledge of multimedia software (Flash and Dreamweaver) a plus.
· Must have the necessary experience required to anticipate and address potential problems or questions regarding projects.
· Must possess excellent verbal skills, including in-person and telephone, and written communication skills.
· Excellent interpersonal skills required, with the ability to build credibility and collaborate with firm personnel at all levels.
· Customer service experience essential, with strong deadline negotiation skills and the ability to manage priorities against tight deadlines.
· Must be self-motivated, organized and self-managed.
· Must be able to multitask in a high-volume environment. Attention to detail, organization, and great follow-up skills essential.
· Must be able to respond to urgent requests in a positive manner.
· Must be able to communicate professionally during stressful situations, maintaining composure and resolving problems effectively and positively.
Educational Qualification - Any Degree (No B.E./B.Tech/M.C.A/M.S(IT))
Salary - 30k and above
If you fit in it, please mail your resume to
mathyazhagan@gmail.com immediately.
Click Here To SubMit Your Resume
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