ob Category: Technical Services
Job Description:
Strong knowledge of Windows 2000/NT Have exposure to Telecom / Telecom devices or Strong knowledge of networking and TCP/IP Develops and maintains positive customer relations and coordinates with various functions, Partners and R&D teams within the company to ensure that customer issues are handled appropriately and in a timely manner. Simulate defects based upon customer reports, and responding to defects as needed, to include but not limited to working with engineering to create patches or other fixes. Maintaining ownership of defects and communicating updated status to end user as appropriate. Proactively take on special assignments as deemed fit for growth of team or the organization. Demonstrate ability to accept and complete critical support cases as needed. Identify training needs for self and team. Communicate training needs to the Support manager Contribute to facilitating fun and frolic activities inside and outside workplace. Responsible for mentoring & monitoring Support Engineers. Ensure customer satisfaction by providing highly responsive technical support. Proactively communicate with customers concerning status of problems/issues. Ensure problems/issues being handled by the team are systematically tracked, followed-up and escalated as per procedure and ensuring customer satisfaction.
Qualifications:
Any graduation or equivalent
email to pjustp@gmail.com
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