Manager Migrations
ROLE SPECIFICATION
The incumbent will be required to be a part of “Migrations/Operations” function responsible for the Global Operations Support Center and will be required to report to the Dir Transitions of the Global Operations Services Center
The role will clearly be responsible for the transition and managing day-to-day of all identified processes to the GOSC and the key deliverables of the role will include but will not be restricted to the details below:
* Will be responsible for closely working with GOSC Process owners (or their designated personnel), Service Partners (EXL) and local GOSC Management in identifying processes that can lend themselves to migration / transition.
* Build excellent business relationship with customer groups, peers and seniors.
* Capable of identifying potential gaps in processes and recommending / implementing solutions to deal with such gaps
* Ensure latest updated policies, procedures, are read & complied with at all times by self and other operations team members that are critical to success.
* Able to lead, innovate, implement best industry practices, motivate and work as a natural team-player in the “Transitions function” and across other business functions.
* Report, analyze and recommend Ops improvements in light of trends observed for disputes and queries.
* Root cause analysis of escalations to recommend changes in work flows, procedures, service levels based on customers demand.
* Suggest essential training & mentoring of team members resulting in building a customer satisfactory environment.
* Should be able to evolve/ specify training regimen to support process training for the processes identified for transition.
SEARCH SPECIFICATIONS
Professional from the Operations / Transitions / Process Enhancement functions with at least 6-7 years working experience of which at least 4-5 years work experience in a BPO operations environment
Competencies / Skill requirements
* Individuals with Management Degree and Six Sigma Black Belt / Green Belt training would be clearly preferred; past background in BPO Ops clearly desirable.
* Past Onsite hands-on migrations experience a must have.
* Strong operations management ability there-by demonstrating the trends in a matrix organization.
* Strong project management skills with analytical and execution orientation; must capable of articulating transition deliverables and rallying all to deliver on the same
* Should be capable of dealing with relationships sensitively with ability to manage conflicts adroitly
* Strong communication and presentation skills ; Ability to articulate and influence internal customers with clarity of thought process is a critical requirement
* Should be capable of building and sustaining strong relationships with his / her own team , Local Leadership , US business / process owners and Service Partners
Work timing : 4 pm to 2 am – required to travel.
Thanks n Regards,
Amit Gupta
Recruiting Pundits
Office: 0120- 4086688
Cell: 9311188058
Email: amit.gupta@recruitingpundits.org
Click Here To SubMit Your Resume
0 comments:
Post a Comment