Vertex is looking for candidates to join the Service Desk in Business Solutions – IT Operate. Details of the requirement are mentioned below:
• Excellent Communication Skills
• Flexible about working in night/day shifts
• Experience in a technical process (voice)
• Fresher with technical education background may also apply (B. Tech & BCA/Bsc-IT/BIT/PGDCA/MCA)
Purpose of the role:
The purpose of the role is to be a single point of contact for all user interaction in relation to the operational IT services provided. As such, the role is the first interface for technical enquiries and provides first line incident & request resolution to Vertex and its clients/users.
Key responsibilities for the role:
• Incident Management- Capture user requests by telephone or email and ensure that they are accurately recorded and put into the system. Ensure that all issues logged are set to the appropriate priority. Manage ownership of incidents & requests through to completion. To investigate, diagnose and resolve incidents following laid down processes and within agreed service levels.
• Customer Satisfaction- Demonstrate exemplary service to ensure customer satisfaction.
Communicate with customers on a regular basis regarding all issues that affect their service.
• Technical Solution/Process documentation- Contribute to the maintenance of technical solutions and process related documentation within the Knowledge Base to keep it current. Contribute to the development of the Service Desk in order for the Team to maintain a high quality of output service to the clients/users. Seek and identify opportunities for improvements, make contribution to Service Desk scripts as appropriate.
Note: The last date to send the updated CVs with contact no. is 26-May-08.
You may send in the resumes to Waseem.Mohammed@vertex.co.uk or waseem.delhi@yahoo.co.in
For any further queries/clarifications please contact at +919810669808
Click Here To SubMit Your Resume
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