Department: Microsoft Patent Research Services (MPRS)
Job Title: Sr. Manager (Team Manager)
Reporting To: VP operations
Direct Reports: Microsoft Team (Patent Analyst & Admin team)
Location: Noida and Gurgaon
Principal Purpose of the Job:
Sr. manager is the overall Microsoft Account Manager and acts as a single point of contact as well as being responsible for overall delivery.
Primary responsibilities include:
Overall accountability for deliverables while coordinating and working closely with the management team to ensure that processes are followed and service levels are delivered
Proactive Account Management
-Serve as a primary client liaison and practice leader ensuring all services defined, developed and implemented meet client business objectives
-Projecting transaction volume and planning for sufficient capacity to meet service requirements at an optimal efficiency.
-Evolve and implement strategies relating to operations : Manage process performance on productivity, effectiveness and customer satisfaction metrics.
-Set and excel standards for timely delivery and consistent quality: Conduct projects as part of the development plan; evaluate process against benchmarks from high – performing organizations.
People Management (Large Team) - People Management of the Team including development of Individuals and coordinating with support functions to maximize retention
Operational management of the Team which will include management of smaller focused teams
Required behaviours/Competencies
-Proven relationship management abilities
-Understanding and responding to tight deadlines- Sound understanding of work management and allocation in a high pressure environment
-Demonstrated Innovation capabilities from Client perspective- ability to align team with client focus areas
-Manage a team of highly qualified individuals in diverse teams (40 people)
-Set examples of service quality, professionalism, cost effectiveness, creativity and integrity to create a positive environment to the workforce.
-Demonstrate strong leadership qualities
-Excellent knowledge of US and (preferred) overall IP domain from a Legal Perspective
-Performance management including metric analysis and coaching
-Manage individual and team objectives in accordance with standard service level agreements
-Sound technical exposure to provide guidelines in complex projects preferred
-Team building and motivational skills; Training / mentoring experience
-Experience in HR related issues
-Experience in staff recruitment and implementation of staff retention policy
KRAs
-Motivating staff to exceed quality and quantitative measures.
-Assist staff in developing the skills to take on new and more complex opportunities
-Ensuring staff receiving adequate training to meet their job requirements plus opportunities for career advancement and are continually provided with necessary tools to enhance their performance.
-Ensuring policies are followed consistently with the overall company policies.
-Identifying and developing system and process improvement to decrease costs and enhance service levels.
-Capacity Management: Coordinating closely with client and internal management in developing methods to track performance and capacity to deal with work volume volatility.
-Employee Relations Catalyst: To inculcate and manage company’s culture and quality service standards throughout the workforce.
-Promoting a continuous improvement culture with the workforce via training, process changes, structural changes, to make each process best practice at any point of time.
-Client Relations: Ensure related customers’ services levels are consistently achieved or exceeded that provides cost and service advantages.
Skills/ Experience Required:
Technological Depth in Computer Science preferred
· At least 5+ years Work experience in research, industry or academia.
· At least 3-4 years of relevant experience in IP with a very good understanding of Patent Law
· Excellent communication skills.
· Exposure and skills in and conversant with following types of patent related projects will be preferred:
· Patent Invalidity Analyses, Prior Art Search, Patent Landscapes, Offensive and Defensive Reviews, Drafting Office Action Responses, Drafting Patent Applications, Non-infringement Analyses, Creating Patent Taxonomies, Freedom to Operate Searches, Directed Prosecution Analyses, Claim Charts, Specification Maps, Claim Construction, Acquisition Due Diligence, and Prosecution History Summaries.
· Strong exposure to project management
· Interfacing with clients on a regular basis
· Strong talent in giving feedback and coaching
· Build relationships with internal customers
· Efficient interface between team and senior management
· Ability to multi-task
· Able to delegate effectively with strong follow up skills
· Sound decision making abilities
· Business awareness and focus
· Awareness of budgeting and working within financial constraints.
Thanks n Regards,
Amit Gupta
Recruiting Pundits
Office: 0120- 4086688
Cell: 9311188058
Email: amit.gupta@recruitingpundits.org
Click Here To SubMit Your Resume
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