Sunday, September 7

Manager Six Sigma Black Belt

Job Specification:
Manager Six Sigma/Quality Black Belt

The incumbent will be required to be a part of Quality Team for the Global Operations Support Center and will be required to report to the Dir Quality of the Global Operations Services Center
The role will clearly be responsible to maintain quality of all service deliverables and the key deliverables of the role will include but will not be restricted to the details below :

The incumbent will be accountable for Six Sigma projects carried out at GOSC and would need to partner with designated business and support areas within the Business Processes to identify and implement metrics and improvement opportunities.
The incumbent will be responsible to mentor projects and ensure a review process for all ongoing projects in the business area he/she is aligned with.
The incumbent would be responsible to lead cross-functional project teams (Finance, technology etc) and have close alignments with respective functional businesses.
The position would involve managing and leading awareness/ training programs (GB trainings, Innovative Idea implementation, and basics of Six Sigma etc)
The incumbent will serve a critical role in the implementation of various Quality & Control projects which include improvement of customer satisfaction and standardization of the processes through re-engineering /globalization initiatives.
The incumbent is expected to play the role of a change agent to help institutionalize Six Sigma, Quality & Control across the Organization, constantly seeking, sharing & implementing best practices.
The incumbent may be required to travel, if the role requires, and is not a requirement currently.

Professional from the Quality / Process Enhancement function with at least 6-7 years working experience of which at least 3-4 years work experience in a BPO operations environment essentially linked to managing six sigma projects only.

Flexible working in 2pm-12pm time frame

Competencies / Skill requirements
The Applicant should be a Graduate with min. 6-7 years of experience
Should be a well tenured (3+ years) Asst Manager, or Manager with at least 18 months in the current role tenuring.
Must be a trained Six Sigma Black Belt resource.
Must have strong project management / change management and conflict resolution skills.
Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally.
Should have leadership skills like: strong relationship, collaborating, facilitation, and influencing skills.
Must possess strong results leadership skills and a candid flair for being a peopleĆ¢€™s person.
Must possess problem solving, planning and analytical skills to facilitate and focus on continuous improvement and innovation
Black belt certification would certainly be preferred criteria.

Thanks and will look forward for your quick reply.

Amit Gupta
Business Development Manager Recruiting Pundits
Office: 01204086688 Cell: +91.9311188058
"Quality Through Focused Research...."

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