Opening in Symantec Pune 2+(Learning Consultant)

Technical Skills Required:
-------------------------------
 1-2 years of back-line technical support, product development, or equivalent experience
 1-2 years experience writing technical training curriculum
 Technical expertise managing and administrating Microsoft operating systems - Technical expertise managing and administrating Microsoft SQL Server and Exchange Server systems
 Networking administration expertise - Technical expertise in supports or implementing Symantec solutions Technical Skills - Setup, administration, and troubleshooting Windows Operating Systems (Windows NT/2000/XP/2003)
 Managing network technologies:
• TCP/IP concepts (TCP/UDP/ICMP)
• IP addressing and subnetting
• Name services/DNS * Firewall * Routing * Managed Switches
 Create scripts for automation
----------------------

Certification :Desired Industry Certifications - MCSE Required


If interested then please
send your CV to
manojsinghal258@rediffmail.com



Job Title : Learning Consultant

Job Responsibility:
-----------------------
1Design and Develop highly technical courseware based on the required objectives which prepares Technical Support Engineers to answer incoming queries and provide optimal customer service:
 Analyzing learning requirements of assigned lessons - Demonstrating how the software works 'under the hood' - Present methods to effectively gather and analyze data to perform in-depth troubleshooting
 Organize abstract technical concepts into understandable flowcharts, diagrams, illustrations, etc.
• Partner with instructors to build high-quality curriculum
• Provide ongoing input into improving curriculum development processes ‘Create final content distribution packages

Position Requirements and Experience:

 Ability to troubleshoot and document complex applications, procedures, and solutions
 Ability to develop technical courseware or documentation
 Strong verbal and written communication skills
 Time management skills - Team-oriented Desired Skills
 Technical training experience a plus.
 Working experience using Adobe Framemaker, Microsoft PowerPoint

Critical Success Factors:

The Senior Support Readiness Training Developer is responsible for designing and developing technical training solutions that meet required learning objectives. The developer must work with product engineers, Q&A and back-line support engineers to identify and document relevant technical information to create content aimed at educating Technical Support Engineers. Candidates must possess OS and network administration skills, coding/scripting experience in order to build highly effective training programs and aides. In addition, this position is critical in creating training programs used for all Symantec support partners.
-------------------------------------------------------------

Click Here To SubMit Your Resume

Related Jobs by Category And Location

Widget by Hoctro | Jack Book