Symantec is a global leader in infrastructure software, enabling businesses and consumers to have confidence in a connected world. The company helps customers protect their infrastructure, information, and interactions by delivering software and services that address risks to security, availability, compliance, and performance. Headquartered in Cupertino, Calif., Symantec has operations in 40 countries. More information is available at http://www.symantec.com/
The position description is as below:
A] Product Support Analyst - Backup Exec - Windows/ Netware
Responsibilities:
Work as part of a team providing professional and comprehensive support to Symantec customers.
Dealing with customer technical issues over the telephone on a daily basis using a call tracking system.
Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues.
Providing customer feedback on their issues as they are progressed and record any interactions within the case handling system.
Recreating problems in house and providing evidence where bug fixes are required.
Requirement:
Should have worked in 24*7 operations on voice support.
Experience in supporting Microsoft Windows 2000, 2003, XP / Novell Netware platforms and Networking.Excellent communication skills are required.
Qualification
Diploma Holders / Graduates / Post Graduates in Engineering / Science
MCP, MCSE, CCNA will be an added advantage
CTC: 3.5 Lakhs + 1 Lakh(Night Shift Allowance)
INTRESTED CANDIDATES CAN MAIL THEIR RESUMES TO THE FOLLOWING EMAIL ADDRESS:
sunnydcareermaker@gmail.com
PS: Freshers need not apply.
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