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-Amit Gupta 9311188058
Position Title: Head -Legal Support Services - India
Location : Gurgaon
KEY RESPONSIBILITIES:
1. Head Operations : Establish and manage the India Operations
2. Overall accountability for deliverables: Overall responsibility of managing & implementation of company’s strategy in Legal Support Services which includes Litigation Support, Document Review, EDiscovery, Contract Drafting, Legal Research . Would be responsible to coordinate and work closely with the management team at Offshore to ensure processes and service levels are implemented and managed as designed.
3. Evolve and implement strategies relating to operations : Serve as a client liaison and practice leader ensuring all services defined, developed and implemented meet the business objectives
4. Responsibilities include projecting transaction volume and planning for sufficient capacity to meet service requirements at an optimal efficiency.
5. Evolve and implement strategies relating to operations: Manage process performance on productivity, effectiveness and customer satisfaction metrics.
6. Set and excel standards for timely delivery and consistent quality: Conduct quality projects as part of the development plan; evaluate process against benchmarks from high – performing organizations.
7. Analyze and communicate key supplier performance for corrective actions.
8. Constantly monitor and optimize costs : Managing transition of processes and functions
9. Ensure adequate infrastructure for smooth operations: Thorough understanding of company’s systems utilized in India in relation with customers’ requirement in line with service level agreements.
10. People Management ( Large Team)
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