Job Description
Voice SME
• Installs, configures, and maintains telecommunications network components to include voice terminals, VoIP/TDM phones, and all other associated voice communications equipment
• Implementation of new telecom devices as a part of BAU ramp-up
• Monitors telecom network activity and logs problems
• Troubleshoots, diagnoses, and escalates common telecom problems
• Provides support for telecom connectivity or related issues
• Monitor logs & provide Root cause / find resolution for permanent fix
• Communicates network issues with external service providers and escalates as appropriate
• Proficiency in: Telecom devices and the topologies
• Configuration and maintenance of all telecom equipments
• Worked in digital voice configurations setup
• Links configuration on Telecom Device
• Telecom & VOIP Management
• Voice activity logging, policy enforcement and reporting
• Telephone System Management
• Telephone systems, VoIP Servers, IP Phones, Soft Phones
• Remote, Distributed Users Management
• Manage Network cabling, diagram & documentation
• Manage relevant vendors/consultants
• PBX user training
• Configuring IP stations and Softphones
• PBX Backups
• Test Implementations
• Maximum Uptime of Telephone Systems & Voice Network
• Appropriate Maintenance, Backups and Redundancies
• Company Network & Systems Policy Enforcement
• Reporting & MIS
Warm Regards,
Amit Gupta
Recruiting Pundits LLC
6129 Leesburg Pike, STE 621
Falls Church, VA, 22041
Office: 703.635.3322
Cell: 703.584.7232
Email: amit.gupta@recruitingpundits.org
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