Technology and capital can be accessed and acquired but the workforce needs to be nurtured as it is the most critical asset for an organisation.
Traditional factors of competitiveness such as technology, product features, and distribution network can be — and often are — duplicated by the competition in business. While such factors are imperative to become a market player, they do not guarantee leadership in the industry. Leadership originates from such organisational strategies as speed, responsiveness, agility, learning capacity, and employee competence.
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