Citigroup Global Services Ltd

About Us:

Citigroup Global Services Ltd (formerly e-Serve international Ltd)) is the Global Processing Center for Citigroup entities. A pioneer in the BPO industry it began as the business processing arm for Citigroup India in 1992 and expanded to service Citigroup’s global operations in 1998. CGSL is driven by domain expertise in financial services and a highly evolved quality and control environment. Our talented and dedicated workforce of 9,000 people demonstrate superior operational efficiency in over 500 different processes handling 600MM transactions and customer contacts annually. Operating out of world class state-of-the-art facilities in Mumbai, Chennai, Delhi, Bangalore, Hyderabad and Kolkata and a soon to be commissioned site in Gurgaon, CGSL offers BPO solutions and services to Citigroup’s consumer, corporate and global wealth management entities in over 45 countries.”

A world-class company is led by an unflinching vision. Our vision and mission statements reflect our drive to be the best in our league:

Vision

To be the leader in providing business process management services to help our customers.

Mission

To create world-class operations capabilities that deliver unmatched values to Citigroup through:

Product Expertise - Cultivate in-depth expertise in chosen financial products, serviced on an end-to-end basis supporting multiple geographies.

Delivery Excellence - Ensuring effective and efficient delivery by leveraging scale and a relentless focus on continuous improvement, compliance & controls.

Partner Business Excellence - Building a global network, fostering knowledge transfer, creating “next generation” practices and promoting transparency with clients.

Enhancing Human Capital Competencies - Create an environment that provides people opportunity to realize their full potential resulting in becoming the employer of choice in the industry.

Industry Leadership - Achieving a premier position in the Indian BPO market and driving process sophistication for the financial services industry, globally.

What we offer

We service the entire gamut of consumer and corporate banking solutions and provide end-to-end support across the product life-cycle. We strive to provide sophisticated IT-enabled services out of India, including captive BPOs and Call Centers, supported by cutting-edge technology and robust infrastructure. Our BPO solutions represent a comprehensive suite of solutions in alignment with our client domains.

One of our core strengths thus, is to provide sustained outsourcing support across all our delivery lines - so that all our operations are true extensions of our client's businesses and the end customer enjoys a seamless experience of our client's services.

What we provide

From transaction processing to customer-focused Call Centers, we bring a comprehensive suite of financial BPO solutions to our clients across all delivery platforms. Click on the domains or solutions to know more about what we have to offer.

Careers:

At Citigroup Global Services, we learn, grow, innovate, and enjoy – all while we work.

And we are looking for people with similar bent of mind. Think you share the same thoughts? Then this is the right place for you to kickstart your career.

Right from the word go in Citigroup Global Services, there’s no looking back. With every day, you will learn to create customer commitment, take initiative and create value to each function.

When you work with Citigroup Global Services, you will look forward to every working day.

At Citigroup Global Services, you will find a work culture that is professional yet informal. People address each other on a first name basis irrespective of hierarchy. Youngsters are encouraged to take a high degree of responsibility, even as they are rewarded for merit, innovation and initiative.

Our work culture is driven by our core values that put prime importance on Process Orientation and Culture; Focus on Quality and Productivity, Young and Well-Trained Workforce, a Friendly and Informal Atmosphere, Quality Focus and Innovation.

Human Capital

• Employee strength of 9000 with about 2000 being post-graduates (Masters/ CPA/ MBA)
• Strong “Employer of Choice” proposition
• “Equal opportunity employer”, with about 41% of its workforce being women
• Attractive source for talent for Citigroup worldwide; over 200 employees have joined various Citigroup entities globally
• Attrition managed to levels well below industry standards
• Innovation in HR
  • Partnered with NMIMS and LIBA, premier business schools in Mumbai and Chennai, to conduct an annual, part-time MBA program exclusively for CGSL employees.
  • Investment in Training: In house training academy CGSTA with over 1 million training hours per year.
  • Structured career planning for employee

Apply now:

What's more, as you grow in a free boundary less environment where meritocracy prevails, you will learn to eliminate hierarchy. And lead through uncompromising compliance, integrity and professionalism. So what are you waiting for? Pump up the wheels and get

Citigroup Global Services is in one of the world’s most dynamic and growing business spaces. We bring you a range of career options in various business segments. Interested? Read about our current openings below.

Or , you can send your resumes to cgsl.careers@citigroup.com

Contact Us:

Our Mumbai offices

Citigroup Global Services Limited.
cgsl.careers@citigroup.com

1. Plot No 223,
Nesco Compound,
Off Western Express Highway,
Goregaon East,
Mumbai - 400063,
India
Tel: +91 22 26855203

2.2^nd Floor, Infinity Towers,
Behind Toyota showroom,
Mindspace,
Malad (W),
Mumbai 400064
India

Our Chennai office

Citigroup Global Services Limited
Spencers Plaza, Phase III,
769 Anna Salai,
Chennai - 600 002,
India
Tel: +91 44 4224 7000 / +91 44 4224 8000

Our Delhi Office

A-52, Mohan co-operative
Matgura Road
New Delhi
011-55525143

Click Here To SubMit Your Resume

Related Jobs by Category And Location

Widget by Hoctro | Jack Book