Title: Technical Support Engineer
Responsibilities:
• Provide advanced troubleshooting and diagnostics.
• Perform testing and reproduction of customer reported issues
• Provide product specific bug replication and patch verification.
• Interact with Current Product Engineering (CPE)/Sustaining Engineering, Product Management on both proactive and reactive basis.
• Serve as an expert technical resource on specific subjects and problem issues within Support, as well as expert resource on cross-product problems.
• Ability to review customer code, write scripts, supportability tools and debuggers to aid in problem resolution, and make re-usable as needed.
• Work with Support Planning in identifying appropriate training on secondary technologies.
SKILLS
• Administrator level experience with Windows 2000/2003 and/or Unix OS.
• 2+ years experience with developing or supporting applications on a J2EE compliant application server (WebLogic, WebSphere, Tomcat, JBoss, etc).
• Expertise in Documentum client products and asset - such as Webtop and Desktop - and platform products such as eCS.
• NICE TO HAVE: Knowledge of Java, JSP/Servlets, Applets, JavaScript, DHTML/HTML, XSL, and XML.
• Strong analytical and troubleshooting skills.
• Proficiency with RDBMS includes Oracle and/or MS SQL
Education Required: A degree in Computer Science or equivalent experience
Experience Required: 2-4 Years
Email: lokeshlakhwani@gmail.com
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